Provide Responsible Service of Alcohol-SITHFAB021 RSA (VIA ZOOM) - VIC

(Effective for all courses undertaken after 1 December, 2025)

In Victoria, you need an RSA Certificate of Completion to work in many licensed venues. To receive your RSA Certificate of Completion, you must complete the following:

·         an LCV-approved RSA course

·         Sexual Harassment and Assault: Recognise, Prevent and Respond (additional online module)

 For more information on Victorian RSA certificate requirements, visit the Liquor Control Victoria website.

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RSA Training is mandatory for licensees and staff selling, offering or serving liquor for general, on-premises, late night and packaged liquor licenses.

This course applies to any staff in Victoria working where alcohol is sold or served, including all types of hospitality, tourism and events venues. Packaged liquor outlets and wineries, breweries and distilleries.

RSA training covers the following:-

How to recognise and professionally deal with intoxicated customers and underage persons. Creation of safe and social atmospheres' at venues. An understanding of liquor licensing requirements of staff enabling course participants to be industry ready and confident.

The Nationally Accredited Statement of Attainment SITHFAB021 RSA describes:

The performance outcomes. Skills & knowledge required to responsibly sell or serve alcohol Covers RSA sill and knowledge requirements common across Australia (In some cases after completion of this unit, some jurisdictions liquor authorities require candidates to complete a bridging course to address the specific differences between states and territories).

Please Note:

Learners must be 16 years of age and over at the time of course commencement, students will not be able to use the LCV RSA certificate until they are age of 18th years old. The LCV RSA certificate is valid for three years, and then student's will need to complete and online RSA refresher course every 3 years and before their RSA certificate expiry date. The Online RSA refresher course is Free. To complete online RSA refresher course, please visit: https://www.vic.gov.au/responsible-service-alcohol-training#rsa-refresher-course. Enrolment form MUST be completed prior to recieving both certificates 

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This course is made up of 2 parts:

an LCV-approved RSA course – delivered by us Sexual Harassment and Assault: Recognise, Prevent and Respond module – provided by Liquor Control Victoria (LCV)

The RSA course will be run  us and will take 6 hours to complete.

Once you have successfully completed the RSA course, you will receive an email asking you to create an account on the LCV Learning Hub, where you can complete the next part of the training.

Sexual Harassment and Assault: Recognise, Prevent and Respond is an online training module that supports staff to better understand and respond to sexual harassment and assault when it occurs in licensed venues and stores. It will take 60 minutes to complete.

Once you have successfully completed both components, you can download your RSA Certificate of Completion from the LCV Learning Hub and provide it to your employer.

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Please Note:

• Learners must be 16 years of age and over at the time of course commencement, students will not be able to use the LCV RSA certificate until they are age of 18th years old.
• The LCV RSA certificate is valid for three years, and then students will need to complete an online RSA refresher course every 3 years and before the RSA certificate expiry date, this course is free.
• To complete online refresher course, please visit: https://www.vic.gov.au/responsible-service-alcohol-training#rsa-refresher-course 
• Enrolment form MUST be completed prior to recieving both certificates 

Please download and save all these training resources to your desk top as you will need them open on the day of the training:

• How to use the RSA workbook (instructions) RSA workbook SITHFAB021 training manual.
• Breaches under the Liquor control Reform Act factsheet.
• Responsible Liquor Advertising and Promotions factsheet.
• Role play (x3)

Assessment:

You must remain in view of the trainer, clearly visible, you must not turn off your camera. Mobile phones must be off. The assessment must be completed in one sitting (there is no option to save your answers and return to the assessment at a later time)

You will be assessed on:

• Active participation.
• Role Play.
• Answering questions oline.

Assessment 1: Questions

This assessment consists of three parts:

• Part 1: Multiple-choice-single correct answers.
• Part 2: True of False Statements.
• Part 3: Multiple-choice -Multiple correct answers (as stated per question)

Time allowed: 45 minutes, per task, you have 2 attempts to complete the assessment. The passing score is %100.

Assessment 2: Role play x3

Three separate role-play scenarios, whilst undertaking these practical demonstrations, students must remain in view of the trainer, as you need to be observed by the trainer:

• Role-play 1: Drug Affected.
• Role-play 2: Emotional Distress.
• Role-play 3: No Food.

If you have any further queries, please call short course on 03 9606 2202 or email ShortCourses@angliss.edu.au