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Course Description

Embark on your career in hotel operations with a course connected to world-renowned hotel brands. Global travellers expect premium standards of excellence from their hotel experiences. This program provides a global lens for your learning experience and knowledge of best practice in guest services, hospitality and hotel management.

Look the part with your corporate uniform and name badge (additional fees apply) and take part in exclusive masterclasses from esteemed hoteliers and accommodation professionals. Extend your expertise through a 6-month work integrated learning placement with industry partners in Melbourne, Victoria, interstate or New Zealand with brands like Marriott International, Accor or IHG Hotels & Resorts.

This course is part of the Victorian Government’s Free TAFE program. If you are eligible, your tuition fees are fully covered by the Australian and Victorian governments.

Career Opportunities

  • Concierge 
  • Switchboard 
  • Duty Manager 
  • Reservations Supervisor 
  • Night Auditor 
  • Front Office Supervisor 
  • Housekeeping Supervisor 

 

Pathways 

Progress through further study and into employment with more skills in your pocket. Explore more pathway options from this course. 

COURSE DETAILS

Course Code

SIT50422

Study Area

Hospitality, Hotel Management

Course Level

Diploma

Course Intake

February, July

Duration

1.5 years

Campus

Melbourne

Course Mode

Full-time

Course Hours

Full Time: 20-22 per week

Course Structure

Please note that the order of the delivery of units and elective units available may vary between campuses, course modes and intakes.

Core

SITXCCS016Develop and manage quality customer service practices
SITXWHS008Implement and monitor work health and safety practices
SITXFIN010Prepare and monitor budgets
SITXHHRM008Roster staff
SITXHRM009Lead and manage people
SITXMGT005Establish and conduct business relationships
SITXCCS015Enhance customer service experiences
SITXMGT004Monitor work operations
SITXCOM010Manage conflict
SITXGLC002Identify and manage legal risks and comply with law
SITXFIN009Manage finances within a budget

Electives

SITHFAB025*Prepare and serve espresso coffee
BSBPEF502Provide table service of food and beverage
SITHACS010Provide housekeeping services
SITXFSA005Use hygienic practices for food safety
SITHFAB021Provide responsible service of alcohol
SITHFAB023Operate a bar
SITHFAB032Provide advice on Australian wines
SITHFAB026Provide room service
SITXCCS010Provide visitor information
SITHFAB026*Provide accommodation reception services
BSBTWK501Provide porter services
SITHACS013Prepare rooms for guests
SITHACS011Manage business operational plans
SITHACS016Develop and use emotional intelligence
BSBSUS511Lead diversity and inclusion
BSBOPS502Respond to a customer in crisis
SITHIND008Work effectively in hospitality service

Timetables

Want to get a handle on your schedule? Find timetables for tourism, hospitality, events and hotel management courses at the Melbourne campus for our next intake. Please note timetables are subject to change.

Companies who hired our graduates

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